A Ride Now emblemA Ride Now

Policies

How we work, in plain language

No fine print games. These policies are the terms of service for every ride with A Ride Now, and our AI concierge answers from this exact page.

Last updated October 10, 2026

Booking & Confirmation

Every ride is by reservation. You are not booked until you have a written or verbal confirmation from A Ride Now.

  • Requests are accepted by phone, text, email or the quote form on this site.
  • We reply with a firm per-mile or per-trip quote, usually within the hour.
  • A reservation is confirmed only once A Ride Now confirms it back to you with the vehicle, pickup time and price.
  • Airport and early-morning trips should be booked at least 12 hours ahead. Same-day and last-minute requests are accepted whenever a vehicle is free.
  • Standing schedules and corporate accounts are available on request.

Pricing & Payment

Pricing is per mile and per trip, quoted before the ride. No meters, no surge, no surprises.

  • Each quote is a base fare plus a per-mile rate based on your party size: 1 passenger $3.85 per mile, 2 to 3 passengers $4.45 per mile, 4 or more passengers $5.60 per mile. Hourly charter is billed at the vehicle's hourly rate.
  • The base fare covers up to 2 passengers; each additional passenger is $8 more.
  • Every trip is subject to that vehicle's trip minimum.
  • Airport trips include a meet-and-parking charge. Additional fees for tolls and airport charges are added to the rate where they apply.
  • Office hours are 7:00 AM to 10:00 PM daily. Pickups before 7:00 AM or after 10:00 PM carry an additional after-hours surcharge.
  • We serve on holidays, including Thanksgiving, Christmas and New Year's.
  • Additional stops added to a confirmed trip are billed per stop.
  • Hourly charter is billed from the scheduled start time with a four-hour minimum.
  • The fare estimator on this site produces an estimate only. Your final price is the written quote from A Ride Now.
  • All prices are plus 20% gratuity, added to every trip.
  • Payment is due at the completion of the trip unless an account or prepayment is arranged.

Cancellation & No-Show

We require 72 hours' notice for cancellation. Cancellation fees apply to every reservation, including airport trips.

  • Every cancellation is subject to a 20% cancellation fee.
  • For cancellations made less than 72 hours before the scheduled pickup, an additional service charge of $25 or 25% of the fare, whichever is greater, applies.
  • Cancellations made less than 72 hours before pickup are non-refundable.
  • Reservations made within 24 hours of pickup are non-refundable if cancelled.
  • Applicable cancellation and service charges are deducted from the amount paid. Any remaining balance is credited toward future transportation with A Ride Now, not refunded in cash.
  • A 25% no-show fee is charged when the driver has waited 45 minutes without being contacted by the guest. This applies to airport and non-airport reservations.
  • We will do our best to rearrange transportation for the guest at regular prices, subject to availability.
  • If A Ride Now must cancel for mechanical, weather or safety reasons, you are not charged and we help arrange an alternative.

Wait Time & Airport Pickups

We track your flight and we wait, within reason.

  • Airport arrivals have 45 minutes to collect luggage and meet the driver. Contact us immediately if you need more time.
  • Scheduled non-airport pickups include 15 minutes of complimentary wait time.
  • Beyond the complimentary window, wait time is billed in 15-minute increments at the vehicle's hourly rate.
  • We monitor your flight number, so a delayed flight moves your pickup, send the flight number when you book.
  • For DIA we confirm the meeting point by text before you land: curbside on the arrivals level, or the passenger pickup island.

Airport Agreement

These additional terms apply to every reservation that picks up or drops off at Denver International Airport.

  • Airport arrivals have 45 minutes to pick up luggage and meet the driver.
  • If luggage is lost, call Customer Service immediately.
  • If any passenger needs more than 45 minutes to pick up luggage, account for that when booking the reservation to avoid additional charges.
  • A Ride Now is not responsible for delays that result in a no-show.
  • After 45 minutes of driver wait time without contact from the guest, the reservation is considered a no-show and a 25% no-show fee is charged.
  • For missed flights or delays, call Customer Service immediately to reschedule. If you do not contact us and the driver waits through the no-show window, the no-show fee applies. We will do our best to rearrange transportation at regular prices, subject to availability.
  • Customers must provide accurate flight, contact and reservation information. A Ride Now is not responsible when the arrival information provided is incorrect.
  • All cancellations must be made between 8:00 AM and 8:00 PM Mountain Time.
  • Airport reservations follow the Cancellation & No-Show policy above: 72 hours' notice is required and every cancellation incurs a 20% fee.
  • With less than 72 hours' notice, an additional service charge of $25 or 25% of the fare, whichever is greater, applies and no refund is issued. Reservations made within 24 hours of pickup are also non-refundable if cancelled.
  • After applicable charges are deducted, any remaining balance is credited toward future transportation, not refunded in cash.
  • Customers paying by credit card must present that credit card at pickup.

Vehicles & Professional Driver

Three owned vehicles, one operator. No brokered rides and no mystery drivers.

  • All trips are performed in our Sedan, XL SUV or full-size SUV, cleaned and inspected before every trip.
  • Vehicle assignment follows passenger and luggage count; we will recommend the right one when we quote.
  • If your requested vehicle is unavailable, we offer the other vehicle at its own published rate before confirming.
  • A Ride Now is fully licensed and insured for livery service in Colorado.

Passengers, Luggage & Accessibility

Tell us what you are bringing and who is riding, and it fits.

  • The Sedan seats 1–3 passengers, the XL SUV seats 1–6 passengers and the full-size SUV seats 1–7 passengers. Tell us about your luggage so we can recommend the right vehicle.
  • Seat count includes children in their own seats. Passengers may not exceed the vehicle's seat-belt capacity.
  • Oversized items, skis, golf clubs, wheelchairs, instruments, are welcome, but must be disclosed at booking so we assign the right vehicle.
  • We assist to and from the door for senior and medical rides. We are not a wheelchair-accessible (WAV) or medical-transport provider and cannot carry non-folding power chairs or gurneys.
  • Service animals are always welcome. Other pets are allowed in a carrier when disclosed at booking.

Vehicle Conduct

Treat the car well and everything else is easy.

  • No smoking, vaping or cannabis use in the vehicles.
  • Sealed alcohol may be transported; open containers and consumption in the vehicle are not permitted under Colorado law.
  • Seat belts are required by every passenger at all times.
  • Excessive cleaning caused by spills, sickness or damage is billed at cost, from $150.
  • The professional driver may end a trip for unsafe, threatening or illegal behavior. The full fare remains due in that case.

Weather, Delays & Liability

Colorado weather is real. Safety decides the route.

  • Snow, ice and mountain conditions may change routes, timing or vehicle choice. Safety is never traded for schedule.
  • We build in buffer time for airport runs and will recommend an earlier pickup in winter.
  • A Ride Now is not liable for missed flights, missed connections or consequential losses caused by traffic, weather, road closures or events beyond our control.
  • Please check the vehicle before you leave. We are not responsible for items left behind, but we will return anything found, we hold lost property for 30 days.

Privacy

Your trip details are used to drive you, and nothing else.

  • We collect only what a reservation needs: name, phone, email, pickup and drop-off, timing and any notes you provide.
  • Trip details are never sold, rented or shared for marketing.
  • Rides for executives, medical appointments and private events are treated as confidential.
  • Information is shared only where required by law or to complete your reservation.

Terms of Service

The short version of the agreement when you ride with us.

  • Booking a ride with A Ride Now means you accept these policies as the terms of service.
  • The Cancellation & No-Show policy above forms part of these Terms of Service, including the notice requirement, cancellation and service charges, non-refundable reservations, no-show fee, and future transportation credits.
  • Quotes are valid for 7 days and apply to the trip described. A changed route, time, stop count or vehicle produces a new quote.
  • Service area is the Denver Metro and surrounding cities, with long-distance and mountain trips by arrangement.
  • A Ride Now operates as a pre-arranged livery service. We do not accept street hails and we do not operate as a taxi.
  • These policies may be updated; the version published on aridenow.com at the time of your booking governs your trip.
  • Questions, disputes or feedback go directly to Jack Golston, owner/operator, not to a call center.

Questions about any of this go straight to Jack Golston, owner/operator, call or text (303) 596-4614, or request a quote.